Shipping Methods
We will ship FedEx (Federal Express) and USPS (United States Postal Service).
We will not be responsible for any package once it has shipped. If you are concerned about it arriving you can request that your package to be insured.
Shipments with FedEx are automatically insured and included in the shipping estimate. We strongly recommend shipping through FedEx as we have found them to be a much more reliable shipping service.
Shipping/Handling Fees Applied to your Order
Shipping/Handling Fee will be added to each order to cover packing supplies and the like. They are applied as follows:
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USPS: 1.00/order for domestic | 3.00/order for international packages
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FedEx: 1.00/order for both domestic and international packages
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Orders & Shipping Policies
Phone orders are received from 9 am - 5 pm (PST) Monday-Friday
Online orders are received 7 days a week, 24 hours a day.
Although the site will 'take' an order on Saturdays and Sundays, they will not be processed until the following business day. Orders may also be placed on our voice mail at (503)-486-5186.
All orders will ship within 2 business days from the date of your order, unless an item in your order has been backordered. This means that if you place an order on a Thursday, your order will ship as early as that Friday or as late as Monday. Typically orders go out within 48 hours but we cannot always forsee a surge in orders or other delays.
If an item is backordered, we will make every effort to notify you as soon as possible. You will have the option to wait or cancel part or all of your order.
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Back Orders
In the event that the item you order is not in stock, we will hold your order for up to 7 business days to ensure a complete shipment. We will also contact you as quickly as we can to indicate a delay. If in that time we do not receive the back ordered inventory, we will contact you with regards to how you would like to ship. We try to maintain extensive stock, but there are surges we cannot anticipate.
PLEASE REVIEW YOUR ORDER CAREFULLY!
We will reimburse any shipping costs incurred if you are returning product that is defective or if we made an error in fulfilling your order. On the other hand, we will not reimburse any of your return shipping costs if the error was not on our part. This includes the return of cloth diapering packages that offered Free Shipping. The shipping amt. will be deducted along with restocking fees when the return is processed.
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Gift Certificates
Potty Training