Online Business Hours
Monday-Friday : 9.00am - 5:00pm (PST)
Contact Details
Store Address:
7845 SW Frobase Rd
Tualatin, OR 97062
Tel: 503-486-5186, Fax: 503-482-5093
Hours:
M-Th 10am to 6pm
Fr Noon to 6pm
Evenings and Weekends By Appt. *(Perfect for new moms, preemies, private lessons, personal questions)
E-mail:
contact@punkinbutt.com
Payment Methods
Online:
Credit Cards: Visa, MasterCard, American Express, & Discover Card
PayPal (*ALL credit cards, debit cards & online checks can also be processed through PayPal, just click here for your FREE acct with PayPal to purchase!)
When paying with PayPal, you MUST complete the entire process. If you do
not, the payment may go through without your order details being saved. If this occurs, it may create a delay as we will have to contact you to find
out what you ordered or request that you resubmit your order. If you do not receive an immediate order confirmation, we did not receive a copy
either! Please email or call us as soon as possible if this occurs.
Off-line:
Cashier's checks & money orders - no cash please.
Shipping Methods
We will ship FedEx (Federal Express) and USPS (United States Postal Service).
We will not be responsible for any package once it has shipped. If you are concerned about it arriving you can request that your package to be insured.
Shipments with FedEx are automatically insured and included in the shipping estimate. We strongly recommend shipping through FedEx as we have found them to be a much more reliable shipping service.
Shipping/Handling Fees Applied to your Order
Shipping/Handling Fee will be added to each order to cover packing supplies and the like. They are applied as follows:
- USPS: 1.00/order for domestic | 3.00/order for international packages
- FedEx: 1.00/order for both domestic and international packages
Orders & Shipping Policies
Phone orders are received from 9 am - 5 pm (PST) Monday-Friday
Online orders are received 7 days a week, 24 hours a day.
Although the site will 'take' an order on Saturdays and Sundays, they will not be processed until the following business day. Orders may also be placed on our voice mail at (503)-638-0600.
All orders will ship within 2 business days from the date of your order, unless an item in your order has been backordered. This means that if you place an order on a Thursday, your order will ship as early as that Friday or as late as Monday. Typically orders go out within 48 hours but we cannot always forsee a surge in orders or other delays.
If an item is backordered, we will make every effort to notify you as soon as possible. You will have the option to wait or cancel part or all of your order. |
Back Orders
In the event that the item you order is not in stock, we will hold your order for up to 7 business days to ensure a complete shipment. We will also contact you as quickly as we can to indicate a delay. If in that time we do not receive the back ordered inventory, we will contact you with regards to how you would like to ship. We try to maintain extensive stock, but there are surges we cannot anticipate.
Special Orders
There are items, at times, that we do not maintain in our inventory that we would be happy to order for you at no additional cost. These are Special Orders. Any items indicated as Special Orders will take up to 2 weeks for receipt and delivery. These orders will always stipulate a minimum purchase amount.
Since these items are not normally carried in our inventory and are being Special Ordered for you, the customer, they cannot be cancelled in the event that you change your mind. Please make certain when placing your Special Order that it is exactly what you desire.
Discount Codes
If you have a discount code, please enter it on your shopping cart page at the time of purchase. You must type it in exactly how it is written on your coupon as each code is case sensitive. If you forget to use your code at the time you place your order, you have 24 hours to contact us to redeem your refund. We are sorry, but beyond 24 hours, we will not accept any discount codes.
Privacy Policy
Punkin-Butt is committed to protecting your privacy. Our shopping cart receives your credit card information through a secure, encrypted, SSL (Secure Socket Layer) payment gateway. We will never sell any of your information to others. We DO NOT SPAM.
Your credit card or PayPal account will read a charge by Punkin-Butt.
Returns & Cancellation Policy
Please inspect your products and try them on your baby before using. Returns or Exchanges are only accepted on unused and unwashed merchandise in its original packaging. In other words, RESALABLE product. Returns must be made within 30 days from shipment of product and will be subject to a 10% handling/restocking fee and no reimbursement will be made of initial shipping charges. Any Diaper Packages that initially included FREE SHIPPING will have the same Shipping Fees subtracted from the total returned amount along with the add'l 10% restocking fee.
International Shipping is allowed an additional 10 days (40 days total) for returns. If returning one of our diaper packages that offered Free Shipping, the shipping will be deducted along with the re-stocking fee when the return is processed. All returns will be processed within 3 days (72 hours of receipt).
Though we try to ensure high quality, there are times when products might slip through. Please contact us regarding defective merchandise immediately so that we can replace it. If you have purchased diapers with snaps, please inspect the snaps carefully as you would any baby garment for safety.
We understand that there may be times when you need to cancel your order. If your order has not shipped, a cancellation is possible. We will, however, retain the right to charge a 5% cancellation fee to cover the costs of your transaction and refund. If your order has already shipped then you will be responsible for the return shipping and a 10% restocking fee as per above.
Your Responsibility
PLEASE REVIEW YOUR ORDER CAREFULLY!
We will reimburse any shipping costs incurred if you are returning product that is defective or if we made an error in fulfilling your order. On the other hand, we will not reimburse any of your return shipping costs if the error was not on our part. This includes the return of cloth diapering packages that offered Free Shipping. The shipping amt. will be deducted along with restocking fees when the return is processed.
